Terms & Conditions

Definitions

Your privacy is important to us. Our privacy statement explains what personal data the Maitlandfield House Hotel collects from you, through our interactions with you and how we use that data. By visiting www.maitlandfieldhouse.co.uk you are accepting and consenting to the practices described in this policy.

This Privacy Policy was updated in October 2024 and is reviewed regularly to accommodate changes in the Data Protection legislation and guidance.

If you have any queries about this privacy policy, you can contact us at:

Maitlandfield House Hotel
24 Sidegate,
Haddington,
East Lothian,
Scotland, EH41 4BZ

Email: info@maitlandfieldhouse.co.uk
Tel: 01620 826513

Information that we collect from you

Most of the personal information we process is provided to us directly by you. You may share your information with us when filling in forms on our website, making purchases on our website, contacting us with us by phone or e-mail, using our restaurant or rooms booking system, joining in our social media.

We may receive information about you indirectly if you use a third party to make a booking, for example Bookings.com.

The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Using your information

We fully comply with the applicable current data protection laws and will hold your information securely. Your information may be used for the following purposes:

• to provide you with the information requested from us, relating to our services
• to meet our contractual commitments to you
• to notify you of any changes that may affect our service

As a previous or existing customer, we may contact you with information about services you have expressed an interest in. These messages can be stopped at any time by following the opt out links on any marketing message sent to you or by emailing us at any time.

The only parties we may share your personal information with are:

• Our employees who process the information provided by you for the purpose for which it was made available.
• Service providers who provide IT and system administration services
• With trusted third party agencies who process data on our behalf for us to comply with the law e.g book-keeping and accountancy to fulfil HMRC requirements.

How we store your personal information

We maintain technical, administrative, and physical security measures designed to protect your information.

Data retention: We retain personal data for as long as necessary to fulfil the purposes for which it was collected. This includes any accounting, legal or reporting requirements. NB: for tax purposes we are required to retain basic information about our guests for six years including contact, financial and transaction data.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request;

Maitlandfield House Hotel
24 Sidegate,
Haddington,
East Lothian,
Scotland, EH41 4BZ

Email: info@maitlandfieldhouse.co.uk
Tel: 01620 826513